Frequently Asked Questions
Below are answers to some of the questions you might have about using or ordering tape measures, specialty tools, and measuring wheels from U.S. Tape.
- Any promotion for Free Shipping is only valid for delivery to addresses in the contiguous United States.
- International Orders
- We're sorry, but at this time we are only able to ship to U.S. and Canadian addresses.
- Does U. S. Tape sell to distributors?
- Yes. If you are a reseller or distributor with a Resale Certificate you can call the corporate office for details of how to purchase from us:215-541-1850, or you can download our Distributor Credit Application here. Fill it out and fax it to: 215-541-1760 along with your Resale Certificate.Please be advised that there are minimum order requirements and we must have a copy of your company's Resale Certificate on file in order to deal with you on a distributor level.
- Where can I purchase items like Spencer forestry tapes or oil gauging tapes?
- We sell many of our items including Spencer and oil gauging tapes on Amazon. You can also check our Distributor links page to find distributors who sell these items.
- Where is my shopping cart?
- The shopping cart icon appears on the right hand side at the very top of your screen after you click the "Add to Cart" button on an item. You can access, update, or empty your cart by clicking on the "View Cart" button at the top of the screen.
- I received an error message when confirming my on-line order. What caused this?
- One of the most common causes of this error message is that the Billing information (Name, Address, Zip Code) does not match the information of the cardholder for the credit card you are using. Please go back and fill in the Bill To section using the credit card holder's information. You can have the order shipped to a different person and address.
If you are still having difficulty, please call the corporate office for assistance.
- How can I view the status of my on-line order?
- Click on the Customer Service link at the bottom of the page. Enter your confimation number from the order you are questioning and hit "Go!"
- What if I get an error message?
- You can call the corporate office: 215-541-1850 between 8:30 am and 4 pm EST or email firstname.lastname@example.org with questions about your order.
- What are my shipping costs?
- You can get an estimate of shipping costs by entering your zip code in your shopping cart. (This feature only recognizes U.S. zip codes). Final shipping costs for domestic and Canadian orders will be displayed on the Invoice you see before confirming your order. Please note that at this time we are not able to ship to international addresses other than to Canada.
- How do I read the Centerpoint blade?
- Check out this CenterPoint Tape video clip seen on the DIY Network
The patented CenterPoint scale is truly simple to read. Measure your object using the top edge scale, then find that number on the bottom edge scale. This is the center of your object.
- What are the black diamonds I see at the 19.2" mark on my tape measure?
- These are truss markings that are useful when working with engineered "timbers". Click here for a more in-depth explanation.
- How do I change the blade on my Spencer loggers tape / ProTape Autorewind tape measure? What spare parts are available?
- Here are instructions as well as spare part information for your Spencer and ProTape long tapes. Please use caution when working with these power tape measures and avoid uncontrolled rewind. Always wear appropriate eye protection.
- What is the difference between Inage and Outage oil gauge tapes?
- Inage oil gauge tapes measure the depth of liquid inside a tank. Inage tapes are cut at the 9" mark to accommodate use of an Inage plumb bob. The tape measures the height of the liquid from the bottom of the tank to the liquid surface. These are the most commonly used tank gauging tapes.
Outage tape measurements are based on how much liquid has been removed from a tank. You need to know the height of your tank to determine the liquid level. Outage tapes are cut at the 3" mark and are used with an Outage plumb bob, which must be in contact with the liquid surface. To determine the level of liquid in the tank, first add the tape measure reading to the plumb bob reading, then subtract that amount from the height of the tank.
Click here for a more in-depth explanation and answers to other frequently asked questions regarding oil gauging.
- We're building a video library-check back for updates
- CenterPoint measuring tape review seen on the DIY Network
- Spencer Auto Rewind review from WranglerStar (note: these tape measures are made in the USA in our Pennsburg, PA factory).
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